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(877) 326-3561

Support

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Customer Service

Our customer service team is ready to answer your questions. Call to learn more about any of the following:

Order Status

Confirm Your Order

Shipment Status

Track Your Package

Trouble shooting

Find Solutions

Warranty

Coverage Info

Contact Customer Service

Our customer service team is ready to answer your questions. Call or email at the links below:

1-877-326-3561
Email Us

Troubleshooting

For troubleshooting questions, refer to the guides below. If you still have questions, our customer service team is ready to help.

4 inch EFSUB Troubleshooting

BSUP Pump Troubleshooting

Drill Pump Troubleshooting

EFWIFI33 Troubleshooting

Gas Engine Pump Troubleshooting

Gas Engine Pump Troubleshooting

Irrigation CI Troubleshooting

Irrigation CI Troubleshooting

Irrigation PL Troubleshooting

Jet Pump Troubleshooting

Pedestal Sump Pump Troubleshooting

Pool Cover Pump Troubleshooting

Portable Utility Pump Troubleshooting

Sewage Pump Troubleshooting

Subm. Utility Pump Troubleshooting

Sump Pump Troubleshooting

Waterfall Pump Troubleshooting

Warranty

Limited Warranty warrants to the original consumer purchaser (“Purchaser” or “You”) that its products are free from defects in material and workmanship for a period of time – stated in your owner’s manual. This limited warranty does not cover repair when normal use has exhausted the life of a part or the equipment.
 
The original purchase receipt and product warranty information label are required to determine warranty eligibility. Eligibility is based on purchase date of original product.
 
Purchaser pays all removal, installation, labor, shipping and incidental charges. 
 
Claims made under this warranty shall be made by contacting customer service at 877-326-3561.

Send Us a Message

Have a question? Reach out! We’ll reply as soon as possible with the answers you need.

Email Us

customerservice@ashlandwatergroup.com

Call Us

(877) 326-3561

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Contact Info

Address: 1899 Cottage St. Ashland, OH 44805

Email: customerservice@ashlandwatergroup.com

Phone: (877) 326-3561

Fax:  (877) 326-1994

Hours: Mon – Fri 8:00 AM – 5:00 PM EST

Customer Service Hours:

Mon – Fri 8:00 AM-6:00 PM EST

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ECO-FLO, All rights reserved.